Privacy Policy

Our full legal name is HSMG Services & Consulting Inc., and we are incorporated in Canada. Our headquarters is located at 34th Floor, 10180 101 ST NW, Edmonton, AB T5J 3S4, Canada.

What personal data we collect and why we collect it

We collect and retain all data that you submit through the forms on this website. This information is used to respond to your requests and to provide you with the services that you have requested. All of the information that you provide is voluntary.

We also collect and retain hidden data, including IP addresses, hostnames, web browser details, and operating system details. This information is used to detect & prevent illegal activities and abuse. Some of this data is used to analyse trends and user engagement within the website, to find errors, and to optimize user experiences.

This website is hosted in the United States. All information collected through the website is stored in the United States. If you are located outside of the United States, the information will be transmitted to/from the United States and your country, and may travel through other countries if a direct pathway is not available. All information may be transmitted between the United States and Canada for monitoring, troubleshooting, and maintenance purposes.

If your web browser accepts cookies, we may place a cookie on your computer. We use cookies to better understand the sources of traffic to our website. Data collected from cookies is stored in the United States.

Who we share your data with

We may share your data with our subsidiaries, joint ventures, and vendors. Our vendors are subject to non-disclosure agreements and are required to store your personal information in accordance with stringent security standards. We regularly audit our vendors to ensure that they adhere to our standards. We only disclose information in order to provide you with services and assistance, and only disclose the limited amount of information required to provide you with such services.

We share traffic data with Google Analytics so that we can obtain a better understanding of traffic sources, user experiences, and errors.

We may be required by law to disclose your data to law enforcement agencies or in response to civil subpoenas. In general, we will not disclose any information without first notifying the affected customer and providing them with an opportunity to dispute the disclosure request. Exceptions may include

• Preventing harm to us, our subsidiaries, vendors, and/or employees
• Circumstances where we are prohibited by law from disclosing the existence of a law enforcement request
• Circumstances where immediate disclosure is required in order to prevent harm to a human
• Situations where the data is anonymous and we are unable to identify the affected customer

How long we retain your data

All data collected may be stored indefinitely.

What rights you have over your data

You may contact our data protection officer via e-mail, at dpo@hsmservices.ca to review the data that we have collected.